FAQ's

We aim to deliver most orders within 2 - 3 working days. In the event of your item being out of stock or not available in your size; we will inform you within 24 hours of your order and let you know the estimated time you will receive the item before processing the order.

Eternity rings usually need to be specially made and can take around 3 - 6 weeks however certain sizes may be in stock in which case delivery is also 2 - 3 working days. Please note specially made orders are non-returnable. You will be informed if the item needs to be specially ordered before we process the order.

You can contact us before you place the order to find out the approximate delivery time of a particular item.

Can I return the jewellery if I don't like it?

Yes we offer a 30 day money back guarantee for most jewellery, for more details including exclusions please view our returns policy>

Do you have a store I can visit?

Lloyd's Family Jewellery is solely based on the internet and does not have facilities to receive the public.

How can you offer such low prices?

As we are based on the web we do not have the lofty overheads of an expensive high street store. We also buy our jewellery direct from our manufacturers as we supply it to you, this means we don't need to keep expensive stock which is not only safe for us but also cheaper. We pass all these savings direct to our customers making our jewellery much cheaper than your average high street store.

I've ordered the wrong size ring what can I do?

Simply tell us your problem, return the ring and we will have it re-sized (*if possible) and sent back to you for £20 (this includes postage). We should be able to return the ring to you within 7 working days.

*Certain rings cannot be sized including full eternity rings and special settings. Rings can only be sized within reasonable parameters i.e. we may not be able to size a ring 5 or more sizes as this may loosen stones or affect the shape of the shank.

How can I find the ring size I need?

Measure the circumference of your finger or measure the inside of a ring you already have and compare the size in mm's to the chart below-

A-37.50	B-38.75	C-40.00	D-41.25	E-42.50	F-43.75	G-45.00	H-46.25	I- 47.50
J-48.75	K-50.00	L-51.25	M-52.50	N-53.75	O-55.00	P-56.25	Q-57.50	R-58.75
S-60.00	T-61.25	U-62.50	V-63.75	W-65.00	X-66.25	Y-67.50	Z-68.75	UK SIZE

Alternatively call our helpline on 01642 320443 and we can have a ring sizer sent to you.

What delivery service do you use?

We use Royal Mail Special next day delivery by 1:00pm, covering 99% of UK. Online tracking is available.

Please note- someone must be present at the delivery address to sign for the package. Failing this your package can be collected from the Royal Mail post/sorting office.

In the event of a postal strike all packages are delivered by next day insured courier.

Are the order packages sent in plain envelopes?

Yes the envelopes we send have no indication of what is inside and our company name is not written on the package. This is mainly for security reasons but also lets you keep any surprises.

What are your opening times?

You can call us any day from 9:30am to 6:00pm however feel free to try us outside these times.

Is it safe to buy jewellery on the internet?

When you buy on-line from a European retailer, you have even more consumer rights than when you buy from a shop, internet shopping is safe if you follow these steps.

Ensure the web site provides a street address, e-mail contact details and a non-mobile telephone number. If in doubt, e-mail or phone the merchant before giving them your payment card details to reassure yourself that it is legitimate.

All credit cards will protect you in terms of the payment itself and also offer you additional protection in the case of a disputed transaction. Make sure that you are fully aware of any payment commitments you are entering into, including whether you are instructing a single payment or a series of payments.

During checkout, look for a closed padlock symbol at the bottom of the screen and / or the site address changing from http:// to https:// which indicate that the communication between you and the retailer is encrypted and therefore confidential. While you are on a 'secure' page (i.e. when the padlock is visible), you can right-click to view security information about the page.

Never disclose your credit card’s PIN number (this is not the card number) to anyone, including people claiming to be from your bank or the police, and NEVER send it over the internet.

Always keep a record of every on-line transaction as proof of order.

If you have a problem, contact the company you ordered from. If they do not give you satisfaction, contact your local Trading Standards Office.

Always check your credit card statement carefully. Raise any discrepancies with the retailer.

Lloyds Family Jewellery are accredited with the ISIS Safe Shopping Scheme and must honour a strict code of practice when trading online.

For more information on safe shopping online click here>

Luxury Watches: Frequently Asked Questions

What is an Authenticity Certificate?

If a watch is for sale and it states it has an Authenticity Certificate then it means that we provide a guarantee that the watch has been checked for authenticity and is a genuine timepiece in its movement, case and bracelet. This is also provided when the watch has no original papers.

What does Unworn Mean?

If a watch states that it is unworn it means that the watch has been recently purchased new, then sold without being worn but is still classed as pre-owned. The watch will have all the protective stickers and seals still on the watch. The watch will also have the manufacturers guarantee.

I live overseas. Can I purchase from you?

We are unable to sell watches outside of the UK.

Can I view before purchasing?

At present we do not have facilities to receive the public however if you are not fully satisfied with your purchase you may return your watch within 14 days.

What if I am not happy with the watch(es) received?

Return the watch(es) to us within 14 days for a no questions asked full refund or exchange.

How is it possible you can have so many pre-owned watches for sale?

We deal with Europes number one buyer of luxury watches, they have been trading for many years and are known to dealers all over the world as expert watch buyers. Almost every week their buyers visit a wide range of EU countries with large local advertising campaigns to buy watches from the public. Lloyd's Jewellery buy watches in once an order has been placed.

Is the watch shown on your website the actual watch I will receive?

Yes, the photographs shown on our website have been taken from the actual watch advertised for sale and is the watch you will receive.

IF YOU HAVE ANY OTHER QUESTIONS PLEASE ASK BY CLICKING HERE

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FAQ's