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Lloyds Guarantee's
Our Mission:
We aim to offer stunning luxury diamond jewellery at the most competative prices. Our ranges are hand picked to offer high quality at great prices with no worries as we offer a 30 day money back guarantee on jewellery and 10 days on watches (see returns page for details).
We endeavour to offer exceptional and personal customer service. We understand that every customer is different and your personal requirements will be accounted for throughout your whole order process.
All our jewellery is UK hallmarked consisting of genuine 9k or 18k nickel free gold or Platinum. Our diamonds and gems are authentic and earth mined, they are legitimately sourced and conflict free.
Product Guarantee:
All jewellery and watches are guaranteed for a minimum of 12 months from date of despatch against manufacturing defects. Click here for full details.
Price Promise:
We believe that all our products offer excellent value for money and that our prices are among the most competative you will find on the internet or in retail stores.
If you find the same item cheaper elsewhere then we will endeavour to match or beat the price
For full details on our price promise please see our terms & conditions.
Conflict Free:
Lloyds Family Jewellery confirms our diamonds to be free from funding conflict and in compliance with United Nations resolutions. For full details please click here>>.
Money Back Guarantee:
If you are not completely happy with your purchase you may return it to us for a full refund. The cooling off period in which you may make a cancelation is 30 days for jewellery and 10 days for watches. These periods start from the day after you receive your order.
Please ensure you take good care of your item/s whilst in your care, we may seek compensation for lost value of goods which have been damaged. Missing packaging including the provided gift box will be charged at £5 each. If your jewellery certificate is not returned with your returned order it must be destroyed.
The cost of returns is paid by you the customer, it is the customers responsibility to ensure goods arrive back with us safely. We recommend returning items to us via Royal Mail Special Delivery as it is safe, reliable and insured against loss. The average cost of this service is £5.90 insured up to £500. If your jewellery is valued over £500 a small surcharge will be added by the post office.
