If you are not completely happy with your purchase you may return it to us for a full refund. The cooling off period in which you may make a cancelation is 30 days for jewellery and 10 days for watches. These periods start from the day after you receive your order.
Please ensure you take good care of your item/s whilst in your care, we may seek compensation for lost value of goods which have been lost or damaged including missing gift boxes and other packaging. If your jewellery certificate is not returned with your order it must be destroyed.
How to return:
Simply tell us you would like to return your order by contacting us, all cancellation must be put in writing by email, post or any other durable medium. Please quote your order number and surname in any correspondence to enable us to deal with your enquiry quickly.
The cost of returns is paid by the customer, it is the customers responsibility to ensure goods arrive back with us safely. We recommend returning items to us via Royal Mail Special Delivery as it is safe, reliable and insured against loss. The average cost of this service is £5.90 insured up to £500. If your jewellery is valued over £500 a small surcharge will be added by the post office.
Wrong Ring Size:
If you have ordered the wrong size ring you may return it to us to be made in the correct size (*if possible) for an additional fee of £25 including postage. For information on returning your ring see How to return>
*Certain rings cant be sized including full eternity rings and special settings. Rings can only be sized within reasonable parameters i.e. we may not be able to size a ring 5 sizes as this may loosen stones or affect the shape of the ring.