Terms & Conditions

This page states the 'Terms and Conditions' under which you may use the Lloyds Family Jewellery website. If you do not accept the Terms and Conditions stated here, do not use this website and service. By using this website, you are indicating your acceptance of these Terms and Conditions.

The terms 'You' and 'User' as used here in refer to all individuals and/or entities accessing this website for any reason.

2. Order acceptance:

In considering your application we may verify your identity at an ID verification agency. It is important that you give us accurate information. We may check your details with fraud prevention and protection agencies. You have a right to know the information provided by these agencies and the information we hold about you, you may receive a copy if applied for in writing. We reserve the right not to accept an order, see section 16 for further details.

3. Payments:

Payments made by credit or debit card can only e accepted if it passes all security checks. Your cards security code must match your card and the billing address provided must be the registered address for the card (address registered with bank). Paypal payments are only accepted from approved Paypal users with a confirmed UK addressed. We may require a form of ID in some cases.

4. Delivery:

If you require delivery to an address other than your billing address we require two forms of identification showing your name and billing address. At least one form must be of a photo ID such as driving licence or passport. Further ID may be a utility bill dated within the last 3 months. We may request this information at any point in the order process.

5. UK Only:

Lloyds Family Jewellery will only supply goods to UK addresses and only accept currency in UK GBP (Great British Pounds £). The postage address must be the same as the billing address, this is the address issued under the payment type (e.g. the address issued on your credit/debit card)

6. Bespoke Jewellery:

Jewellery that has been specially made for you e.g. certain sizing of rings, bracelets or other jewellery including bespoke pieces cannot be returned for refund or exchange under the usual money back guarantee unless otherwise stated. For more details see section 15. Returns Policy & Exclusions. Please note ring sizes above P may incur a surcharge of £20.

7. Price Promise:

If you find an item cheaper elsewhere then we will endeavour to match or beat the price, providing, in our opinion, the following conditions are met.

The items must be identical.
The price must be inclusive of VAT and any additional charges e.g. delivery.
The item must be brand new and not end of line or returned stock.
This must be the normal price of the item i.e. not in a sale or on special offer.
You must provide sufficient information to enable us to verify the price ourselves e.g. website address.
The alternative item must be currently available.
Price promise only applies to goods available in the UK.

Please note: that we reserve the right not to uphold the price promise if doing so would result in Lloyds Family Jewellery making a loss.

8. Data protection:

From time to time you may receive direct marketing information from us. If you decide you no longer wish to receive direct marketing information please contact us, we will then amend our database to reflect your wishes and cease to send such information.

9. Jewellery Price Fluctuation:

Gold and diamond prices can fluctuate substantially within a short span of time. Whilst we do our best to maintain prices from time to time we may have to apply a surcharge. Should these price drop, we will adjust prices accordingly. If prices decrease after you have placed an order you are not entitled to receive the difference back as goods have already been ordered from the manufacturer at the higher price.

10. Online ordering and security:

As part of our continuing effort to protect our customers we use Identity checking services which confirm the identity of the customer. This is not a credit check and does NOT affect your credit rating. No electronic note, or 'footprint' is left on your record to say that a check has taken place, the information is not sold to third parties.

Anyone entering into on-line credit or other payment card transactions, will be provided with secure server access. The secure server software encrypts the information that you input before it is transmitted to us. To prevent unauthorised access, we follow legally required security procedures in the storage and disclosure of information that you have given to us. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

11. Delivery Dates:

All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

12. Price & Description of Products:

All sizes and weights quoted are approximate. Size, weight and product descriptions are given in good faith from our suppliers information. Occasionally mistakes may be made on price or product description. If a product has been prices too low we have the right to remove that product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel that order and refund or cancel any payments made. E&OE.

13. Product images:

Our product images have been provided to give an example of the final product. As diamond, gemstone and gold material is a natural product these can vary in colour, shade and appearance from the product image. Photography lighting can also affect colour or shade so images will show jewellery in a brighter than normal light.

14. Guarantee on Jewellery and Watches:

All goods supplied (unless otherwise stated) are guaranteed by the manufacturer for a period of up to 12 months from the date of order in respect of faulty workmanship of materials. This guarantee does not cover neglect and accidental damage. All jewellery is assessed to determine if any returned items have been either damaged due to neglect or if the fault has occurred from a manufacturing defect. If it is proven to be damaged by neglect the items will be returned to you or offered for repair, if you choose to have the jewellery repaired the fee for this including postage costs are to be paid by you the customer. Your statutory rights are unaffected. Please note: This guarantee is void if the jewellery is altered in any way (sized, engraved, customized) by yourself or a third party jeweller as we can not guarantee the work undertaken which may lead to future defects.

15. Returns Policy & Exclusions:

You may return your jewellery within 30 days of despatch (excluding watches) for a full refund or exchange. We accept returns or exchanges on rings between sizes J-Q; all other sizes are non-returnable unless prior arrangements have been made with us. Custom made jewellery is also non-returnable as they are made especially to your requirements and can not be returned to the manufacturers.

Watches may be returned within 7 days of despatch. Watches must be unworn in their original condition.

When returning an item you must ensure the jewellery or watche is in its original condition so please look after it whilst in your care. Damaged jewellery cannot be returned or exchanged.

The cost of returns is paid by you the customer, jewellery should be returned via Royal Mail Special Delivery. The average cost of which is £5.90 (on average) insured up to £500. If your jewellery is valued over £500 a small surcharge will be added by the post office.

16. Cancellations by Lloyds Family Jewellery:

We reserve the right not to accept an order for any reason we see fit, including:

We do not have the stock to fulfil the order.

We are unable to deliver the product to your area.

An item was incorrectly priced or described on the website.

If your payment was not authorised.

If you have not complied with our terms and conditions of sale.

17. Refunds:

If an order is cancelled and a refund has been authorised, any payments made to us will be refunded within 30 days of receiving the goods back into stock.

18. Website Access:

Although we will do our best to provide constant, uninterrupted access to the Lloyds Family Jewellery website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

19. Use of material appearing on Lloyds Family Jewellery website:

For the purposes of this agreement, 'material' means material including, without limitation, text, graphics and sound material, published on Lloyds Family Jewellery website, whether copyright of Lloyds Family Jewellery or a third party.

The Material may contain inaccuracies or typographical errors. Lloyds Family Jewellery makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Material. The use of the website and the Material is at your own risk. Changes are periodically made to the website and may be made at any time.

You may download and print extracts from the material and make copies of these for your own personal use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the Lloyds Family Jewellery website.

You shall not copy or adapt the code used to create the website pages. It is copyright protected. Attempting to decipher, de compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website is prohibited.

You must not reproduce any part of the Lloyd Family Jewellery website, or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so in writing..

20. Disclaimer of liability:

In no event shall the company, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it or as a result of your inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory.

We give no warranties of any kind concerning the Lloyds Family Jewellery website or the material. In particular, we do not warrant that the Lloyds Family Jewellery website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties.

21. Title of ownership:

All goods remain the property of Lloyds Family Jewellery until payment is made in full. In case you receive goods that you have to paid for you must return the goods as soon as possible or make payment immediately.

22. Variations:

These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.

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Terms & Conditions