But what happens if I don’t receive my jewellery? Online security…

This is a question we got asked every now and then, and in some ways it can be a difficult question to definitively answer. So a customer is looking on our website and wants to order a diamond ring, they are however slightly worried, after all what is to stop a website taking your money and simply not sending goods? The internet is an every day part of life these days and people purchase items online without much thought, however you may think differently when spending a lot of money.

Of course we could go on about years established, positive reviews, good reputation, members of British jewellers Association, Safer Jeweller Council, PCI-DSS compliant and secure checkouts but we just wanted a way to say YES, if you shop with us you are completely covered.

We are now full members of Trusted shops, when you order with us, Trusted shops guarantee your order to arrive or they themselves with refund your purchase up to £2500. All you need to do is fill in the guarantee form at the end of checkout. See the information below or the link the the informational video for more details on Trusted Shops.

lloydsfamilyjewellery.co.­uk has fulfilled over 40 quality criteria in order to obtain the Trusted Shops Trustmark. These criteria are undergoing continuous development by independent consumer protection and data protection specialists. The observance of these criteria is regularly verified by commercial law specialists and IT experts.

With over 13,000 certified merchants, Trusted Shops has been the leading trustmark for online shops with integrated buyer protection including the Trusted Shops Guarantee, a money-back guarantee – guaranteed by renowned insurance companies – since 1999. The Trusted Shops Seller Ratings enable buyers to assess the quality of a shop in order to make this apparent for other visitors. The Trusted Shops Seller Rating comprises the reliability rating awarded by Trusted Shops and the customer reviews pertaining to the seller over the last 12 months in the following categories: delivery, goods and customer service. More information at: www.trustedshops.co.uk.