How, What & Where
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We showcase a vast number of pieces available from many of the UK’s finest manufacturers, due to the huge scale of items and options available we can not display live stock information online. Upon receiving your order we will manually check availability and get back to you within 24 hours (Excluding weekends and bank holidays).
We aim to dispatch most items within 3 working days. If your item is out of stock we will offer to have it made for you, this will generally take from 3 to 6 weeks, this can vary depending on each manufacturer and the time of year.
Please feel free to check lead times of your chosen item before placing your order; click here to contact us or call us on 0800 002 9905.
Average Delivery Lead Times:
- Diamond & Gem Rings: Varies depending on ring size (contact us for a delivery quote).
- Most Plain Wedding Rings: 2-4 working days.
- Most Earrings, Pendants & Bracelets: 2-4 working days.
- Full Eternity Rings: 5-6 Weeks (some stock models available, contact us for a delivery quote).
- Bespoke Jewellery: 4 weeks.
- Most Out of Stock Items: 5-6 Weeks.
All delivery dates quoted by us at the time of your order and after are approximate. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.
How Your Order is Delivered (UK)
Postage and packing on all items is free of charge on your initial order and sent via Royal Mail Special Delivery. You will be informed when your item has been dispatched and given the estimated date and time of arrival. Once your order has been despatched it is guaranteed to arrive the next working day (UK only).
Someone must be present at the delivery address to sign for the package. In the event of a missed delivery you may arrange a re-delivery using the card posted through your door. Alternatively you may collect your package from your local Royal Mail sorting office (ID must be provided when collecting).
In the event of a postal strike, all packages are delivered via insured courier, details are provided upon despatch.
How Your Order Will Arrive
Your order will arrive in plain packaging to avoid spoiling any surprises, we can also work with you to deliver on the most suitable day. Orders are packed in a sturdy box (9x6x3'') covered in a Royal Mail sleeve. You should be careful when opening your package to ensure you don't damage the contents such as the gift bag or protective outer jewellery box. We indicate which way up you should open the box to avoid damage when opening with blades. Click here for details on packaging and presentation boxes.
Shipping on all international orders is free of charge. We deliver within the European Union (EU) which includes the following countries outside the UK:
- Czech Republic
- Republic of Ireland
How Your Order is Delivered International
Postage and packing on all International orders is free of charge on your initial order. We generally use 'Royal Mail International signed for' for orders under £700 (delivery within 3 working days of despatch) & 'FedEx Express' for orders over £700. (delivered next working day upon dispatch).
We reserve the right to change couriers if necessary. We will send shipping details by email upon dispatch.
Please note, it is the customers responsibility to pay any import taxes/duty applicable in your country, you may want to check if this applies to you before placing your order. For security reasons we can only deliver to the registered billing address on all international orders.
Delivering to Alternate Address (UK only)
If you require delivery to an address other than your registered billing address (such as your work address, friend or family member), we may request a form of identification which shows your billing name and billing address, please note: we can not deliver to a temporary address such as hotels for security reasons. Identification may include your Driving license or Passport. These details may be scanned and emailed to us at firstname.lastname@example.org or photographed and emailed to the same address; we can alternatively provide you with a mobile/cell phone number to message the photographs to us.
Why do we require identification?
It's all about security and preventing fraud. When dealing with luxury goods such as diamond and gemstone jewellery this is especially important. When we deliver a package to your billing address we can already certify that the address is the real card holders address, therefore the risk of fraud it low. If we deliver to a different address then we, as well as the cardholder, are left vulnerable to fraud.