Call Free 0800 002 9905

Welcome to Lloyds, Diamond Jewellery Specialists

Delivery Information

How, What & Where
 
Quick jump to a section

Order Time

How Your Order is Delivered (UK)

How Your Order Will Arrive

International Delivery

How Your Order is Delivered (International)

Delivering to Alternate Address

 

 

 

 

 

Order Time

We aim to dispatch most items within 2-3 working days. If your item is out of stock we will offer to have it made for you, delivery times can vary depending on the item, manufacturer and time of year.

We supply jewellery from many of the UK’s finest manufacturers, due to the scale of options held in multiple locations it is not always possible to display live stock information online. Upon receiving your order we will confirm availability and get back to you with the estimated delivery date within 24 hours (Excluding weekends and bank holidays).

Please feel free to check delivery times of your chosen item; Tap 'Message' at the bottom left of your screenlet us know the product code, size options and date required and we'll get back to you ASAP.  If we can't supply the item in time, we may be able to suggest similar stock alternatives.

Average delivery times

  • Diamond & Gem Rings: Varies depending on ring size and style (contact us for a delivery quote)
  • Most Wedding Rings: 3 working days
  • Most Earrings, Pendants & Bracelets: 3 working days
Delivery dates for special orders are approximate. We will make every effort to ensure that we honour estimated delivery dates however it is possible that circumstances beyond our control such as postage or production delays may cause delivery dates to be changed.
 

 

How Your Order is Delivered (UK)

Postage and packing on all items is free of charge on your initial order and sent via Royal Mail Special Delivery. You will be informed when your item has been dispatched and given the estimated date and time of arrival. For information on packaging please click here.

Someone must be present at the delivery address to sign for the package. In the event of a missed delivery you may arrange a re-delivery using the card posted through your door. Alternatively you may collect your package from your local Royal Mail sorting office (ID must be provided when collecting).

 

How Your Order Will Arrive

Your order will arrive in plain packaging to avoid spoiling any surprises, we can also work with you to deliver on the most suitable day. Orders are packed in a sturdy box (9x6x3'') covered in a Royal Mail sleeve. Click here for details on packaging and presentation boxes.

 

International Delivery

Shipping on all international orders is free of charge up to the value of £500, over this we may need to apply a surcharge for postal insurance. We deliver within the European Union (EU) which includes the following countries outside the UK:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Republic of Ireland
  • Romania
  • Slovakia
  • Spain
  • Sweden

 

How Your Order is Delivered International

We generally use 'Royal Mail International signed for' for orders under £500 and UPS for orders over £500. Delivery is typically within 5 working days of dispatch.

We reserve the right to change couriers if necessary. We will send shipping details by email upon dispatch.

Please note, it is the customers responsibility to pay any import taxes/duty applicable in your country, you may want to check if this applies to you before placing your order. For security reasons we can only deliver to the registered billing address on all international orders.

 

Delivering to Alternate Address (UK only)

For security reasons our policy is to only deliver to the registered billing address of the customers payment card. If you require delivery to an address other than your registered billing address (such as your work address) we may do so at our discretion, we may also request a form of identification, please note: we can not deliver to a temporary address such as hotels. You must have access to the authorised billing address, if you have since moved address please ensure you let us know so that this can be stated on your order details. We do not deliver to PO BOX address'.

Why do we require identification?

For security and preventing fraud. When dealing with luxury goods such as diamond and gemstone jewellery this is especially important. When we deliver a package to your billing address we can certify that the address is of the authorised card holders, therefore the risk of fraud it low. If we deliver to a different address then we, as well as the cardholder, are left vulnerable to fraud.

 

Delivery Information Lloyds Family Jewellery