How, What & Where
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We aim to deliver orders within 2-3 working days, however if your item is out of stock we will offer to have it made for you. Delivery times vary depending on the item, manufacturer and time of year. Most out of stock items take approximately 6 weeks.
We supply jewellery from many of the UK’s finest manufacturers, due to the scale of options held in multiple locations, it is not always possible to display live stock information online. Upon receiving your order we will confirm availability and get back to you with the estimated delivery date within 24 hours (excluding weekends and bank holidays).
Unless specifically stated, ring size options do not indicate current stock levels. Please feel free to check delivery times of your chosen item before placing your order; Tap 'Message' at the bottom left of your screen, let us know the product code, size options and date required and we'll get back to you ASAP. If we can't supply the item in time, we may be able to suggest similar stock alternatives.
The term 'special order' means that this will be specially made in a size not available as standard, these orders are not included in our cancellation, returns or exchange policy and can take approximately 6 weeks for delivery. Delivery dates are approximate, we will make every effort to ensure that we honour estimated delivery dates however it is possible that circumstances beyond our control such as postage or production delays may cause delivery dates to be changed.
Delivering to Alternate Address (UK only)
For security reasons our policy is to only deliver to the registered billing address of the customers payment card. If you require delivery to an address other than your registered billing address (such as your work address) we may do so at our discretion, we may also request a form of identification, please note: we can not deliver to a temporary address such as hotels or a PO Box address. You must have access to the authorised billing address, if you have since moved address or do not have access please ensure you let us know so that this can be stated on your order details.
Why do we require identification?
For security and preventing fraud. When dealing with luxury goods such as diamond and gemstone jewellery this is especially important. When we deliver a package to your billing address we can certify that the address is of the authorised card holders, therefore the risk of fraud it low. If we deliver to a different address then we, as well as the cardholder, are left vulnerable to fraud.
How Your Order is Delivered (UK)
Postage and packing is free of charge on orders over £99, orders under this amount are charged at £6.99. We use Royal Mail Special Delivery which is fully tracked and insured. You will be informed when your item has been dispatched and given the estimated date and time of arrival. For information on packaging please click here.
Someone must be present at the delivery address to sign for the package. In the event of a missed delivery you may arrange a re-delivery using the card posted through your door. Alternatively you may collect your package from your local Royal Mail sorting office (ID must be provided when collecting).
Postage is also free on your first exchange if you need to change the item or ring size, subsequent exchanges are £6.99 each. It is the customers responsibility to cover postage costs when returning unwanted items to us.
How Your Order Will Arrive
Your order will arrive in plain packaging to avoid spoiling any surprises, we can also work with you to deliver on the most suitable day. Orders are packed in a sturdy box (9x6x3'') covered in a Royal Mail Special Delivery silver packet. Click here for details on packaging and presentation boxes.
We primarily deliver within the United Kingdom, however if you require delivery to another country please contact us and we will look into this for you.