Lloyds Family Jewellery Returns
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If you are not completely happy with your jewellery purchase you may return it for a refund or exchange (some exclusions apply, see below). Simply inform us of your wish to cancel within 30 days of receiving your order. Please note all cancellations must be put in writing by emailing your sales person.
Upon submitting your cancellation request you have 14 days in which to return your order. Goods must be in their original condition with tags attached if applicable. Specially made items and ring sizes not available as a standard option are excluded from returns and can't be cancelled once production begins.
Refunds are processed upon receiving goods back into stock, or within 14 days of receiving proof of postage, whichever is sooner, once processed refunds usually clear within 7 days.
How to Return
Simply tell us you would like to return your item within the cancelation time frame, all cancellations must be put in writing before returning goods; by email or post. We will reply to your request within one business day. Once your return is accepted we will send you instructions and the return address. Please quote your order number and surname in any correspondence to enable us to deal with your enquiry quickly.
It is the customers responsibility to ensure goods arrive back with us safely with the correct postage paid and postal insurance applied. Delivery on your initial order is free as well as free delivery on one exchange however return postage is to be paid by the customer. Lloyds do not take responsibility for lost parcels while being returned to us. Please ensure the package is secure in a sealed parcel. We recommend returning via Royal Mail Special Delivery, as it is safe, reliable and tracked during transit. The average cost of this service is £7.50 insured up to £750. If your jewellery is valued over £750 a surcharge will be added by the post office. If your goods are lost in transit, it is the customers responsibility to make any necessary claims.
We offer exchanges on standard products within 30 days of delivery, item must be in its original condition. For rings, the tag must still be attached. Return postage is to be paid by the customer. We can arrange a collection on request at a cost of £7 for UK parcels. Subsequent outgoing UK postage is charged at £7 per dispatch. Exchanges for international parcels are charged at £14 per dispatch. If there is a price difference in the new item this will either be refunded before dispatch, or if money is due this must be paid prior to dispatch.