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Lloyds Family Jewellery Returns

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Returns Policy

Returns Exclusions

How to Return

Exchanges

 

 

 

 

Returns Policy

If you are not completely happy with your jewellery purchase you may return it to us for a full refund or exchange within 30 days of receiving your original order. Goods must be in their original condition with tags attached if applicable. Specially made items and ring sizes not available as a standard option are excluded from returns and can't be cancelled once prodution begins.

Refunds are processed upon receiving goods back into stock, or within 14 days of receiving proof of postage, whichever is sooner. Please ensure you take good care of your item/s whilst in your care, we may refuse goods which have been damaged.

 

Returns Exclusions

Specially made items and items outside of standard specifications are not included in our returns policy, this includes rings made to sizes not available as standard on the product page. We also do not accept returns on modified items which have been re-sized or engraved for example.
 
The swing tag must not be removed from rings unless you plan to keep the item/s, returns are void on removal. Please remove tags safely with scissors to prevent damaging your jewellery.
 
Finance purchases: Under the consumer credit act you have 14 days to withdraw from a credit or loan agreement, if paying over finance you must inform us if you wish to cancel within 14 days of receiving your order.
 
Please ensure you take good care of your item/s whilst in your care, we may refuse refunds or exchanges for goods which have been damaged. Missing or damaged gift boxes and other packaging may be deducted from the refund. If your jewellery certificate is not returned with your order, please ensure it is destroyed.

 

How to Return

Simply tell us you would like to return your item within the cancelation time frame, all cancellations must be put in writing before returning goods; by email or post. We will reply to your request within one business day. Once your return is accepted we will send you instructions and the return address. Please quote your order number and surname in any correspondence to enable us to deal with your enquiry quickly.

It is the customers responsibility to ensure goods arrive back with us safely with the correct postal insurance applied. Please ensure the package is secure in a sealed parcel. We recommend returning via Royal Mail Special Delivery, as it is safe, reliable and tracked during transit. The average cost of this service is £7.25 insured up to £500. If your jewellery is valued over £500 a surcharge will be added by the post office. If your goods are lost in transit, it is the customers responsibility to make any necessary claims.

 

Exchanges

We offer exchanges on standard products within 30 days of delivery, item must be in its original condition with tag attached if applicable. Return postage is to be paid by the customer, however outgoing postage on your first exchange is free. We advise returing via Royal Mail Special Delivery priced at approximately £7.50. Subsequent outgoing postage is charged at £7.50 per dispatch. If there is a price difference in the new item this will either be refunded before dispatch, or if money is due this must be paid prior to dispatch.