Secure Shopping & Online Security
You can trust us to keep you safe online
We strive to ensure we offer the safest and most reliable online shopping experience available, below we have provided information to show you some of the many ways we keep you safe on-line.
Your rights when shopping online
When you buy from us online, you have certain consumer rights under UK law, including additional rights that apply to purchases made at a distance.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most online purchases of goods can be cancelled within 14 days of receiving the goods, subject to certain exceptions. You then normally have a further 14 days to return the goods.
In addition to your statutory rights, we extend our cancellation and returns period to 30 days. This means you have 30 days from receiving your order to cancel your purchase, subject to our returns terms and any applicable exclusions.
Your statutory rights under the Consumer Rights Act 2015 also apply. Goods must be as described, of satisfactory quality and fit for purpose.
If you pay for qualifying goods or services using a credit card, Section 75 of the Consumer Credit Act 1974 may provide additional protection for purchases costing more than £100 and up to £30,000, subject to the requirements of the legislation.
Nothing in our terms and conditions or on this website affects your statutory consumer rights.
NAJ Members
We are members of the National Association of Jewellery (previously: British Jewellers' Association) and must honour a strict code of practice which includes maintaining the highest level of integrity, honesty and business ethics. Confirm our membership by clicking here >>
PCI-DSS Compliant
We are accredited with PCI DSS (Payment Card Industry Data Security Standards) which means we are assessed each year to ensure our systems are secure and that payment details are stored securely.
Secure website and payments
Our website and payment page are secured using 128 bit encryption, this means anything you look at or enter in to our website can not be viewed by any outside 3rd party.
Look for a closed padlock symbol in the address bar or see that the address changes from http to https, which indicates that the communication between you and our website is encrypted and therefore confidential.
Authorised by the Financial Conduct Authority
We are authorised and regulated by the FCA to provide regulated services including credit facilities, FCA is part of the Bank of England Prudential Regulation Authority.
Registered with the ICO
We are registered with the ICO (Information Commissioner's Office) previously the Office of Fair Trading. This ensures Personal data provided by you shall be processed fairly and lawfully.
We do not store full payment information
Only part of your credit/debit card number and expiry date is visible to us, these details are not stored with us, they are kept securely with the merchant bank and payment gateway issuer; Stripe, on a secure server, full details are only visible to the issuing merchant bank and the customers card issuing bank. We also do not take telephone payments to ensure that we do not have to ask for any sensitive information, this also eliminates the risk of details being lost if written down and ending up in the wrong hands.