Lloyds Family Jewellery Guarantees
Service, Quality & Value
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We strive to offer quality jewellery at the most competitive prices with exceptional and personal customer service. We understand that every customer is different and therefore your personal requirements will be accounted for throughout your whole order process.
Our jewellery features either genuine 9k Gold, 18k Gold, 950 Platinum or 950 Palladium; all of which are 100% nickel free, all items over 1gram are Assay hallmarked. Our diamonds and gems are authentic and earth mined, they are legitimately sourced and conflict free.
All our jewellery is guaranteed against manufacturing defects for 12 months from date of delivery. Manufacturing defects may include; casting, plating or setting errors.
This guarantee does not cover damage, this may include: scratches, dents, cracks, damaged settings, broken/cracked/chipped or missing diamonds or gemstones unless exacerbated by a manufacturing error.
Upon claiming under this guarantee we must inspect the item to establish how the issue has occurred which may include sending the item to the original manufacturer, this process may take up to 14 days. We may provide assessments and photographs if possible. Should the item be damaged and show no sign of a manufacturing defect then we may offer a price quote for repair if possible at our discretion or return the jewellery back to you. Should the issue be a result of a manufacturing defect we will offer to have the item replaced.
Our manufacturer backed quality guarantee is not to be confused with a warranty or insurance, we send information on third party insurance providers with all orders and recommend customers take out their own insurance policies.
It is the customers responsibility to return goods to us via insured and tracked delivery and cover postage costs. We will cover the costs of returning your jewellery back to you.
We believe that all our products offer excellent value for money and that our prices are among the most competitive you will find on the internet or in retail stores. If you find the same item cheaper elsewhere then we will endeavour to match or beat the price. For full details on our price promise please see our terms & conditions.
Conflict Free Diamonds
Lloyds Family Jewellery confirms our diamonds to be free from funding conflict and in compliance with United Nations resolutions. For full details please click here.