Lloyds Family Jewellery Guarantees
Service, Quality & Value
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We aim to offer quality diamond and gemstone jewellery at the most competative prices, with no worries as we offer a 30 day money back guarantee on jewellery and 10 day money back on watches (see returns page for details).
We endeavour to offer exceptional and personal customer service. We understand that every customer is different and therfore your personal requirements will be accounted for throughout your whole order process.
All our jewellery is UK hallmarked consisting of genuine 9k Gold, 18k Gold, 950 Platinum or 950 Palladium; all of which are 100% nickel free. Our diamonds and gems are authentic and earth mined, they are legitimately sourced and conflict free.
All our jewellery is guaranteed for a full 12 months from date of dispatch against manufacturing defects.
Manufacturing defects may include; casting errors, milling errors, incorrect plating or loose settings.
This guarantee does not cover damage caused after delivery, if any damage is found upon delivery please inform us immediately; damage may include: scratches, scuffs, cracks in materials, broken claws and damaged settings.
We will always offer to inspect the item to establish if the problem has occurred as a result of damage or a manufacturing defect. We may provide detailed assessments and photographs if possible on request. Should the item be damaged then we may offer to repair if possible, we offer repairs at trade rates to our customers for goods purchased from us within the last 12 months, prices include return postage. We try wherever possible to keep repair costs to a minimum.
Our manufacturer backed quality guarantee is not to be confused with a warranty or insurance, we send information on insurance with all orders and recommend customers take out their own insurance policies.
All pre-owned watches are guaranteed for 2 years against originality of components including the strap, case and movement. If any part of the watch consists of aftermarket parts this will be mentioned in the product description or disclosed before sale. This 2 year guarantee covers defects in the mechanism.
This guarantee does not cover damage, the condition of the watch will be stated on the product description. If you are not happy with the condition of your watch please let us know immediately
We believe that all our products offer excellent value for money and that our prices are among the most competitive you will find on the internet or in retail stores. If you find the same item cheaper elsewhere then we will endeavour to match or beat the price For full details on our price promise please see our terms & conditions.
Conflict Free Diamonds
Lloyds Family Jewellery confirms our diamonds to be free from funding conflict and in compliance with United Nations resolutions. For full details please click here.
Money Back Guarantee
If you are not completely happy with your purchase you may return it to us for a full refund. The cooling off period in which you may make a cancelation is 30 days for jewellery and 10 days for watches. These periods start from the day after you receive your order.
Please ensure you take good care of your item/s whilst in your care, we may seek compensation for lost value of goods which have been damaged including missing packaging. If your jewellery valuation certificate is not returned with your order it must be destroyed.
The cost of returns is paid by you the customer, it is the customers responsibility to ensure goods arrive back with us safely. We recommend returning items to us via Royal Mail Special Delivery as it is safe, reliable and insured against loss. The average cost of this service is £5.90 insured up to £500. If your jewellery is valued over £500 a small surcharge will be added by the post office.