Lloyds Family Jewellery Guarantees
Service, Quality & Value
Quick jump to a section:
Our Mission
Jewellery Guarantee
Price Promise
Conflict Free Diamonds
Our Mission
We aim to provide high quality jewellery at competitive prices, supported by a personal and professional level of customer service. Every order is handled with care, and we take pride in offering guidance tailored to your individual requirements.
Our jewellery is crafted using quality materials including 9k Gold, 18k Gold, 950 Platinum, and Sterling Silver. Where required, items are independently Assay hallmarked in accordance with UK regulations. The majority of our gold jewellery is solid gold; where gold plating is used, this will be clearly stated within the individual product description.
We offer both natural (earth-mined) and lab-grown diamonds, alongside a range of natural (earth-mined) and lab-grown gemstones. All diamonds are responsibly sourced and supplied in line with recognised industry standards. We do not supply diamonds that have undergone clarity-enhancing treatments such as fracture filling.
Jewellery Guarantee
All our jewellery is guaranteed against manufacturing defects for a period of 12 months from the date of delivery. Manufacturing defects may include faults in casting, plating, or stone setting.
This guarantee does not cover general wear and tear or accidental damage. This may include scratches, dents, cracks, worn settings, or chipped, cracked or missing diamonds or gemstones, unless directly caused by a manufacturing defect.
Loss of stones is not covered where it results from wear and tear, accidental damage, or lack of maintenance. Settings and claws can wear over time, particularly on items worn daily, and may require periodic inspection.
In the event of a claim, we will inspect the item to try and determine the cause of the issue. This may involve returning the item to the original manufacturer and can take up to 14 days for the assessment to come back. We may provide assessment details and images where possible.
If a manufacturing defect is confirmed, we will arrange for repair or replacement. If the issue is not due to a manufacturing fault, we may offer a repair service at a charge where possible at our discretion, or return the item to you.
Customers are responsible for returning items via insured and tracked delivery. Where a manufacturing defect is confirmed, we may reimburse reasonable return postage costs and cover delivery back to you.
This guarantee is in addition to, and does not affect, your statutory rights.
This guarantee is not a warranty or insurance policy. We recommend arranging appropriate jewellery insurance, and details of third-party providers may be included with your order.
Items must be returned within the 12-month guarantee period, or within 30 days of reporting the issue if near the end of the guarantee period.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected. After six months from delivery, the responsibility is on the customer to demonstrate that any fault was present at the time of supply.
We recommend regular maintenance and inspection of jewellery, particularly for items worn daily, as settings and claws can wear over time.
Price Promise
We believe our jewellery offers excellent value for money, with prices that are highly competitive both online and in-store. If you find the same item available at a lower price elsewhere, we will endeavour to match or beat it.
For full details, please refer to our terms & conditions.
Conflict Free Diamonds
Lloyds Family Jewellery confirms that all natural diamonds are sourced in compliance with United Nations resolutions and are conflict free.
Lab-grown diamonds are created in controlled environments and are not associated with mining practices.
For full details please click here.