Privacy Policy

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Lloyds Family Jewellery respects your privacy and is committed to protecting your personal information. We only collect and use your information lawfully and in accordance with the UK GDPR and Data Protection Act 2018.

We collect personal information such as your name, billing and delivery address, email address and telephone number when necessary to process your orders, arrange delivery, provide customer service and keep you updated about your order. Payment information is processed securely by our payment providers and we do not store complete payment card details on our own systems.

Where you choose to receive marketing communications from us, we may use your contact details to send you information about our products, offers and promotions. You can unsubscribe from marketing emails at any time.

We may share relevant information with trusted third-party providers where necessary to provide our services, including payment providers, delivery companies, email marketing services, website services and analytics providers. We do not sell or rent your personal information.

We take reasonable measures to keep your personal information secure and only retain it for as long as necessary or as required by law.

You have rights over your personal information, including the right to request access to it, ask us to correct inaccurate information and, in certain circumstances, request its deletion or restrict how we use it.

If you have any questions about how we use your information or wish to exercise your data protection rights, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO).

Google Analytics

When you visit www.lloydsfamilyjewellery.co.uk, we use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as the pages you visit, how long you spend on the website, how you arrived at our website and how you interact with different parts of it.

We use this information to understand website traffic and to improve the performance, content and usability of our website. Google Analytics is provided by Google as a third-party service and may process information about your device and website usage.

Where required, we will ask for your consent before using Google Analytics and other non-essential analytics cookies. You can change or withdraw your cookie preferences at any time using our Cookie Settings.

We do not use Google Analytics to intentionally identify individual visitors or collect information such as your name, postal address or payment details through Analytics.

For more information about how Google processes information collected through Google Analytics, please see Google’s privacy information.

Mailing Lists

If you choose to subscribe to our mailing list, we collect your email address and any other information you provide when signing up. We use this information to send you our e-newsletter, including news, offers, promotions and information about our products and services.

We do not rent, sell or trade our mailing lists with other organisations or businesses.

We use Mailchimp to manage and deliver our e-newsletters. Mailchimp processes your information on our behalf and provides us with statistics about how our emails are used, such as whether emails are opened and which links are clicked. We use this information to understand how our newsletters perform and to improve the content we send.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any of our marketing emails. You can also contact us directly if you would like us to remove you from our mailing list. We will respect your request and stop sending you marketing emails as soon as reasonably possible.

For more information about how Mailchimp processes personal information, please see Mailchimp’s Privacy Policy.

 

Cookies

We use cookies and similar technologies to help our website work properly, remember your preferences and provide you with a better browsing experience.

Cookies are small text files stored on your device when you visit a website. Some are essential for the website to function, for example, allowing items to remain in your basket and helping you stay signed in. Other cookies help us understand how visitors use our website and, where applicable, enable features and services provided by third parties.

You can choose which non-essential cookies you allow when you visit our website. Your preferences can be changed at any time using Cookie Settings.