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Welcome to Lloyds, Diamond Jewellery Specialists

Lloyds Family Jewellery Privacy Policy

The privacy of your information is important to us.


Privacy Policy:

Lloyds Family Jewellery takes the protection of your data very seriously. We will only use the information that we collect about you lawfully. We are registered with the information commissioners office and abide by the Data Protection Act 1998. Our data controller is Matthew Lloyd, Proprietor of Lloyds Family Jewellery.

We will give you the chance to refuse any future promotional and/or marketing emails from us. We will never collect sensitive information about you without your consent and your information will not be passed to any third party.

Upon placing an order with us we will request the following:

    • Your Name (to keep track of who we're dealing with and we like to give personal service)
    • Address (for delivery and payment security)
    • Date of Birth (optional, this enables us to provide more relevant marketing suggestions i.e. birthstones)
    • Phone Number and Email Address (to get in touch with order updates and marketing if you choose)
    • Credit/Debit Card Details (this is not stored and is only used to process one off payments for orders with your consent)

We collect information about you to enable us to process your order and to keep you updated on your order which helps us provide you with the best possible service. You can check any information that we hold about you by emailing us. If you find any inaccuracies we will correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.


Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.



Overview: To make this site work properly, we store little bits of information on your computer called 'cookies'. They're not dangerous - just useful. Read more here...

Most websites you visit (including ours) will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on our website. Cookies make the interaction between you and our website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, if you add an item to your basket, favourite list or compare list and then move to another page, it won’t recognise you, and it won’t be able to keep you logged in.

What is in a cookie?

We're not talking chocolate chip here. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server, and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don't want cookies to be set... 

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. You can change or disable your cookies by going to your browsers settings.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Matthew Lloyd.

Integration of the Trusted Shop Trust Badge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.