Payment Methods
Ways to pay & more
Quick jump to a section:
Payment Methods
Payment & Address Information
When Payment is Taken
Refunds
Payment Methods
Card payments: We accept all major credit and debit cards including Visa, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Maestro and American Express. Payments are securely processed through our payment provider, Trust Payments.
PayPal: We accept PayPal, which may include PayPal Credit or Pay in 3, subject to your PayPal account status.
Bank transfer: We also accept direct bank transfers by prior arrangement.
Finance: Minimum order value £299. We offer finance at 0% interest over 6, 9 or 12 months, or interest-bearing options for up to 60 months. A minimum 10% deposit is required. Click here to view full details and examples. Available to UK residents aged 18 to 80, subject to status. Supplied by Omni Capital Retail Finance. Applicants must have lived in the UK for at least 3 years, have a fixed address, and be registered on the electoral roll. Delivery must be made to the billing address provided in the application. The maximum finance amount is £8000 after deposit, any amount above this must be paid as part of the deposit.
All prices include VAT. For international orders, payments are processed in GBP. Your bank may apply currency conversion or exchange fees.
Payment & Address Information
You can pay using a credit or debit card, Apple Pay, Google Pay, finance, or arrange a bank transfer.
When paying by card, please ensure your billing address matches the address registered with your bank. If you request delivery to an alternative address, we may require identification, such as a passport or driving licence, to verify the order.
To help prevent fraud, we may carry out identity checks using third-party fraud prevention agencies. These checks do not affect your credit rating.
When Payment is Taken
When you place an order, your card may be pre-authorised for the full amount. This will appear as a pending transaction on your account and reserves the funds, but does not mean payment has been taken.
Your order is not accepted at this stage. An order confirmation email simply acknowledges that we have received your order.
We will review your order, confirm availability, and provide an estimated delivery timeframe. Once accepted, we will send you a further confirmation email. At this point, payment will be captured and will appear on your statement as Lloyds Family Jewellery.
If an item is unavailable or subject to delay, we will not accept or process payment until you have agreed to proceed.
Refunds
If an order is cancelled in line with our returns policy and a refund is due, we will process it within 14 days of receiving the returned goods, or within 14 days of receiving proof of return (whichever is sooner).
Refunds
Once a return has been received and inspected, refunds will be processed within 14 days.
We will refund the cost of the goods and the standard delivery charge (where the full order is returned).
Upgraded delivery services are non-refundable.
Refunds will be made to the original payment method. Most refunds appear within 5 working days, although this may vary depending on your bank.